PORTFOLIO

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UX Research + Program Management

I led an exploratory research to understand how designers work through UX debt

Improving the UX Debt Process

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Operations + Process Improvement

I organized an audit that improved our internal SLA by 25%

Support Internal Jira Audit

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UI Design + UX Writing

A conceptual case study of a website redesign

Redesigning a T-shirt Store

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Stakeholder Communication

I created a simple framework to guide Customer Support responses

A Simple Framework to Guide Customer Support Responses